Our mission is to help organisations thrive through quality, editable professional development training materials and resources. And if that means doing things differently, then so be it. That’s what we believe at Facilitated Training. Learning and Development should not get in the way of business. Winner of HRD magazine Service Provider of the year 2020 The good news is that listening is not mysterious or complicated. Good listening is first and foremost a choice that you make every time somebody speaks. It’s good practice to work towards a balance of talking and actively listening. ‘ We have two ears and one mouth so that we can listen twice as much as we speak. Those little utterances keep us engaged and show the other person that we’re following. Focus in on those small utterances that show the other person that we’re following them.When you paraphrase also try express the others feelings back to them. Understand the emotions behind the words.It will reassure that you really listen and encourage them to open up. From time to time repeat the other person words or paraphrase it back to them. Ask open-ended questions to encourage the speaker You can do that by asking questions to clarify what is said. Many people prepare their reply while the other person speaks, but as active listener you have to engage in listening
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