![]() ![]() When they got there they checked out my mother and nephew who got hurt the worst and said we should of requested bath mats at the front desk, as if we knew there were bath mats available. We told her our issues and she brought EMS to our room. We asked her to talk in private because she wanted us to air our complaint in front of a family getting coffee and treats at the lounge and even was rude about that. First the employee at the Emerald Lounge was rude when she was bringing back the manager to speak to us, and then the manager could absolutely careless. ![]() We decided to tell a manager about what happened the next day since this happened later at night. The bathroom shower was deep to get into and was so slippery that 4/6 guests fell while showering. Hotel rooms are dirty and my entire family was grossed out by the yellow pillows on our beds. Valet told us anything we needed from our cars just text concierge and they will handle it, well first day we asked them to retrieve some sunglasses and they told us to come to the lobby, when we got to the lobby they handed my car keys and told me where my car was parked to get them myself. You are better off paying al a cart for the "perks" they offer. The concierge service is horrible and they never get back to you when you reach out. The fancy wristbands do absolutely nothing for you. The one who checked me in was nice but mentioned how I should not buy coffee from anywhere in the resort because they have the same coffee (cool I thought) except for the fact that they do not open til 9am so your stuck waiting for free coffee and snacks. Hotels near Stroudsburg School of Cosmetology Stroudsburg, PA.Hotels near Pocono Outdoor Adventure Tours.Hotels near Gorilla Grove Treetop Adventures.Pocono Manor Hotels with Air Conditioning. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |